GROOM FEEDBACK  

 

You will be given detailed feedback after every groom. If you have any queries or need further clarification, please just ask or contact me at a later stage. If you are dissatisfied with any aspect of your dog's groom please let me know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. I am more than happy to disclose any details of your dog's groom and give advice as to how best to care for their coat in between grooms.

 

PRICING

 

Pricing is subject to change at any time.

Starting prices are guide prices only and are for dogs:

• That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed)
• Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)

 

 You can reasonably expect to pay more than the starting price for:

• Matted, poorly maintained and/or overgrown coats
• Pets which are difficult to manage or uncooperative during grooming
• Overweight pets or oversized for the breed standard
• Timid, anxious or nervous pets, which require frequent breaks & may need special handling

 

These cost more time, labour and/or product. The costs are passed on to you.

 

If I am unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your dog.

 

PHOTOGRAPHS

 

Your pet may be photographed before, during or after its groom. Photographs may be used on The Woof Shack website, social media, other printed materials and marketing. 

 

TIME KEEPING 

 

Please be punctual. I work by appointment only; the appointment slot allocated for your dog's groom has been booked at your request exclusively. I do not double book appointments; a no-show is lost income. I also offer a free appointment reminder; by text or phone. Just tell me your preference.

 

Most grooms take between 1 - 3 hours or more depending on the size and temperament of the dog, and its coat condition. You will be advised what time to collect your pet. It is advisable not to enter the salon before this time, as your presence may distract your pet during the finishing stage of its groom.  It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious and cause a distraction to the next dog being groomed. 

 

Late collections will incur an extra charge of £5 every 15 minutes or part of.

 

Please phone me if you are running late. I understand that from time to time unforeseen circumstances may arise.

 

HOWEVER … Clients arriving more than 15 minutes late for their appointment will be considered a missed appointment and will have to re-book, this will incur a charge of 50% of the cost of the groom.  If you need an earlier drop off/later collection time due to other commitments, please discuss this with me when booking. If your pet is collected after closing time a late pick up and/or sitting fee of £5 per 15 minutes or part of applies. If you incur any of the above mentioned fees, they are payable in full at the time you collect your pet.

 

CANCELLATIONS

I respectfully request 24 hours notice if you need to cancel your pet's appointment. The slot can then be resold.

 

NO-SHOWS & LATE CANCELLATIONS (of less 24hrs notice.)

A fee of 50% of your usual groom price will be charged for missed appointments and late cancellations. A non-refundable deposit of the starting price of the groom will be asked for to secure a new appointment slot. If you incur any of the above mentioned fees, they are payable in full before booking your dog's next appointment.

 

NEGLECTED & MATTED COATS

 

In the event that your dog's coat needs to be clipped down to release it from matting or coat neglect, The Woof Shack salon, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.

Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering).  De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn't possible, the only humane way to deal with this will be to completely shave off the coat.

You will be given an estimate of how long the groom is likely to take & an estimated cost for the procedure.  A shavedown consumes significantly more time, labour, product and tools/equipment wear and tear than a routine trim therefore will incur an extra charge. All shavedown costs are payable in full at the time you collect your pet.

 

LATE COLLECTIONS

 

I aim to give around 20 minutes notice for collection of your dog. As I run on a one-to-one basis I do not have sufficient holding capacity for 2 customers at one time. A courtesy period of 30 minutes (from the point of notice phone call / message) will be given. On booking the groom, if you are aware that you will need more time, please let me know as I will need to allocate this and will charge accordingly. Anything past this time will be considered a late collection. Late collections will be charged at £5 per 15 minutes or part thereof. This will be payable upon collection of your dog.

 

FLEAS

 

If you are aware that your dog has fleas before their appointment, please let me know prior to their groom. If your dog is found to have fleas at any point during their groom, a flea bath will be undertaken. A standard charge of £10 will be added onto the groom price to cover costs of flea shampoo, time, electricity and salon flea spray. The salon will be sprayed / flea bombed after the groom to avoid cross contamination. The charge may be significantly more for a large breed.

 

AGGRESSIVE & POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT  

 

I reserve the right to refuse to groom any pet at risk of harming me or itself. If your dog is accepted for grooming

and displays aggression that I have not been informed of during its session, the groom will be terminated immediately. You will be contacted to collect it. The full starting price of the groom will be charged.

You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.

Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.

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Privacy Policy

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The Woof Shack will use the information you provide on any data collection forms such as Client Card and opt-in forms to enable us to provide the service requested from us and also to contact you to provide updates, appointments and marketing. The information on your records will not be disclosed to any other person or organisation without your express permission and will be held in accordance with General data Protection Regulation (GDPR) (Regulation(EU) 2016/679). We will hold your data for up to 6 years.

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Data Protection - General Data Protection Regulation

General Data Protection Regulation (GDPR) Compliance

 

The EU General Data Protection Regulation (GDPR) effective from May 2018 gives all EU citizens more rights and protections for their personal data, to minimise the possibility of theft and fraud. 

 

These regulations include provisions for the following areas:

    •    The right to be informed: Companies must publish a privacy notice, in addition to explaining transparently how they use this personal data.

    •    The right of access: Individuals will have the right to demand details of any of their data that a company may hold. This information must be provided within one month of request at no charge to the individual.

    •    The right to rectification: If a person’s data is incorrect or incomplete, he or she has the right to have it corrected. If the company that holds the information has passed any of that information to third parties.  The company must inform the third party of the correction and inform the person which third parties have their personal data.

    •    The right to be forgotten: A person may request the removal of his or her personal data in specific circumstances.

    •    The right to restrict processing: Under certain circumstances, an individual can block the processing of his or her personal data.

    •    The right to data portability: A person can access their data for their own use anywhere they prefer.

    •    The right to object: A person can object to the use of their personal data for most purposes.

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The Woof Shack and GDPR Policy

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We operate our Data protection in compliance with BS 10012:217: Specification for a personal information management system. 

 

1.0 Our core principles regarding user privacy and data protection

 

• User privacy and data protection are inviolable human rights

• We have a duty of care to people contained within our data

• Data is a liability: it should only be collected and processed when absolutely necessary

• We despise spam in all its forms

• We will never sell, rent or otherwise distribute or make public any personal information

 

2.0 Relevant legislation

 

Alongside our business and internal computer systems, this The Woof Shack website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

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• UK Data Protection Act 1988 (DPA)

• EU Data Protection Directive 1995 (DPD)

• EU General Data Protection Regulation 2018 (GDPR)

• Australian Privacy Act 1988 (APA)

 

This site’s compliance with the above legislation, all elements of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. 

 

3.0 Personal information that this website collects and why we collect it

 

This website collects and uses personal information for the following reasons:

 

3.1 Site visitation tracking

 

Like most websites, this site uses Google Analytics (GA) to track user interaction.

 

We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.

 

Although GA records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us.

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GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 5.0 below).

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GA makes use of cookies, details of which can be found on Google’s developer guides.

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For your information our website uses the Wix implementation of GA.

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Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

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3.2 Contact forms and email links

 

Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to/be processed only by any of the third party data processors defined in section 5.0 below.

 

Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

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4.0 About this website’s server

 

This website is hosted in data centers in the United States and Europe. From time to time, we may transfer hosting from one location to another. Notwithstanding the above, the Wix.com platform complies with the EU-US Privacy Shield Framework and the Swiss-US privacy shield framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union to the United States, and therefore adheres to the Privacy Shield Principles. Wix.com guarantees that the platform will be compliant with the new regulation from May 2018.

 

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 

5.0 Our third party data processors

 

We use one third party to process personal data on our behalf. The third party we use is Wix.

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The following third party is based in the USA, one is based in UK and is EU-U.S Privacy Shield compliant.

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• Wix (privacy policy)

• Google (privacy policy)

• Gravatar (privacy policy)

 

6.0 Data breaches

 

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

7.0 Retention

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We will store your information for up to 6 years.

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8.0 Changes to our privacy policy

 

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes.

 

Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

Updated April 2018